This was one of the questions from floor at a panel I was speaking at. Along with other panel members I responded. UBI is Universal...

Nothing trains you as a board member other than doing it. However, you can still get some useful tips to hone and refine your skills. I...

Take a look at our latest newsletter and let's talk. Book an introductory session. Link in newsletter.

The growth in working from home and hybrid forms of working has necessitated the development and enhancement of software which improve...

Have been rushed off our feet hence the delay! Lots of interesting bits inside including a review of our 2nd CX course, UX, a client's...

We finished running our CX course in March 2022 and one of the most memorable discussions was with a participant who summarised their...

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Find out what we have been up to and how we can make 2022 a better year for you.

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We worked with this organisation for eight months in sprints and achieved some excellent results which helped to transform the...

With UK job vacancies surging to 2.7 million there are clearly serious staff shortages in the economy, particularly in certain sectors....

Are you a not-for-profit organisation - a charity, CIC, membership organisation etc? Then why not be part of our 2nd Benchmark Study for...

I spent a lot of time this summer going on walks in the countryside. The experience is so calming and great for dealing with stress. I...

What do you call your customer? Does it matter? This question will be addressed in our quarterly newsletter out tomorrow. Sign up to...

Hi, do download our latest newsletter. In it you will hear of our 'pivot' for 2021, our current projects and trends we've noticed in...

As a small bespoke consultancy we work across a number of industries in the B2B space and help them with creating a perfect customer...

Despite the drop in response rates for surveys, the number of surveys targeting #customers continue to increase. #Market Research...

Just finished a small project for an APAC based conglomerate which is looking to better understand customer expectations in the UK as it...

Really excited to be asked to establish this new initiative. As a consultancy specializing in all things customer/client it is really...

..on CX and the not-for-profit sector. This is an area pushing boundaries in the CX field which in the past has focussed predominantly...