Sometimes with the best will in the world, things do not always go to plan. However, it is worth building scenarios into your planning...

Well the Old Lady of Threadneedle Street has spoken. The Bank of England has predicted a a fairly strong recovery for the UK economy (V...

Well we tried to order a new laptop recently from a well known brand and had an extremely trying experience. The laptop was ordered 3...

Delighted to have been asked to support a challenger financial institution in understanding customer views on traditional saving schemes....

Obviously this pandemic dwarfs any other health scare seen in the west in recent memory. Businesses have been forced to switch to online...

Be part of the fact finding and information gathering about customer experience readiness in Bristol and South West. Spend just 5...

Each year the Institute of Interim Management (IIM) conducts and publishes its survey of the interim market. 2019 saw the 10th year of...

As the provision of products and services become increasingly transactional, to gain customer's loyalty, companies not only have to...