Obviously this pandemic dwarfs any other health scare seen in the west in recent memory. Businesses have been forced to switch to online where possible and some are responding to government requests to manufacture hand sanitisers and ventilators. Here are a few tips on what you can do immediately and if you would like to know more come to our webinar on this issue which takes place Thursday 23rd April - click the link below.
1. Switch to online wherever possible
2. Communicate with staff frequently and with clarity
3. Empower staff to make decisions (some outside the box) which are in the interests of customers
4. Do not over promise and fail to deliver
5. Remember the Pareto Principle - ensure that your top customers receive priority
6....And whatever happens - don't be a chicken!
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